[SerayaHost.com - HelpDesk] Most Popular Articles

Data Center

Sat, 27 Mar 2010 11:10:53 GMT

Located at the corner of Seventh Street and Grand Avenue, Our downtown data center is positioned in the heart of the telecommunication district in metropolitan Los Angeles. Scalable to suit the needs of our valued customers this downtown location offers a top-notch facility for mission critical computing and network infrastructure. Facility * Year Built: 1914; Complete structural upgrade to telecom standards in 1999 * Building Area: 500,000 square feet (67,000 usable sq ft floor plate area) * Access: Keycard/biometric scanner/ video monitoring/recording/24x7 Security Staff * Telecom Type/Capacity: Fiber/Interducts * Flooring: 18" raised, 2' x 2' floorplates * HVAC: Condenser water sources (configured as N+1); (11) 30-ton units * Fire Suppression: Double interlock preaction system and heat & smoke detection * Power: Utility power (2500 Amp 480V feed); Generator back-up (4 1500 kw generators, N+1 paralleled); UPS (Six 300 kVA UPS power plants configured as 2N). Circuits available at 120V, 208V single phase Loading Dock: Accommodates tractor trailers, no height restrictions

Change contact information

Thu, 09 Apr 2009 13:17:53 GMT

To change the contact information that appears in a whois lookup and is the legal ownership information for a domain name; Login to your account. Click the Manage Domains link on the member menu. Click the M icon next to the domain name you wish to update. Click the Contact Information link. Edit as per legal ownership of the domain name. Please note: ICANN reserves the right to disable any domain name with invalid contact information.

My email does not work anymore.

Thu, 09 Apr 2009 13:06:30 GMT

If your primary email is not valid or non functional, please submit a contact form from our Contact Us page and give your account username, your account's secret answer and the valid email address you want set in your account.

How long before I can use my domain?

Thu, 09 Apr 2009 13:11:43 GMT

Domains are active immediately, but the nameserver information can take up to 48 hours to propagate to all DNS servers worldwide.

How do I renew my domain name?

Thu, 09 Apr 2009 13:13:16 GMT

Login to your account. Click the Manage Domains link on the member menu. Click the R icon next to the domain name you want to renew. You will be taken to your cart, in the cart you can select the number of years you want to add to your domain name. Be sure to click the 'Update Cart' link. You can go back to the domain manage page and add other renewals to your cart and when you are done pay for them all at one time.

How do I pay an open invoice?

Thu, 09 Apr 2009 13:15:44 GMT

Login to your account. Click on the 'View/Pay Invoices' link on the member menu. Click the 'Pay Now' link next to the invoice you wish to pay. On the next screen, select your pay type and click the submit button. Continue with the payment process for your selected pay type.

Network Overview

Sat, 27 Mar 2010 11:12:53 GMT

Our data center using up to 7 transit providers. - Level 3 - Global Crossing - Savvis - PCCW - AboveNet - Tiscali - Teleglobe. You may using our test IP bellow : * Test IP: 67.222.15.99 * Test File: http://67.222.15.99/test.bin

Nameserver Registration, Change IP, Delete.

Thu, 09 Apr 2009 13:17:21 GMT

To register a new nameserver based off your domain name; Login to your account. Click on the Manage Domains link on the member menu. Click the M icon next to the domain name you want to register nameservers for. Click the Nameserver Registration link. Enter the nameserver's full hostname in the Nameserver field and it's IP address in the IP Address field and click the Submit button. NOTES: * If you don't know what this means, you are probably in the wrong place! * This does not configure any zone file A records for your nameservers * Only nameservers with no domains using them can be deleted * This page does not apply to .uk TLDs

Are you a reseller?

Mon, 13 Apr 2009 06:43:00 GMT

NO. We are not a reseller of any hosting company. We have our own server and root access to all of our server.

How can I check the status of my domain transfer?

Thu, 09 Apr 2009 13:14:12 GMT

How can I check the status of my domain transfer? A. Login to your account, click the Transfer Status link on the member menu. Enter the domain name you have ordered the transfer for and click the Submit button. Note: This only shows status of incoming transfers. If you are transferring your domain name away from our company, please check with the registrar where you are transferring to for the status.

Demo Account

Tue, 23 Mar 2010 00:53:35 GMT

We are no longer provide any demo account on our server for security reason. To try the cPanel control panel, please visit link bellow ============================================ http://www.cpanel.com/products/cpanelwhm/try-demo.html ============================================ Thank you.

I spelled my domain wrong, can I get it changed?

Thu, 09 Apr 2009 13:12:16 GMT

No. Unfortunately, once a domain name is registered, we are unable to get our cost back from the registry or make any changes to the domain name. Please type carefully when ordering!

Changing nameservers

Thu, 09 Apr 2009 13:16:43 GMT

To change the nameservers your domain is currently using, login to your account. Click the Manage Domains link on the member menu. Click the M icon next to the domain name you wish to change nameservers for. Click the 'Change Nameservers' link. Set the drawdown box to 'Custom Nameservers' if you wish to use your hosting provider's nameservers. Enter the nameservers given for your hosting account into the nameserver spaces provided and click the submit button. If you wish to use our default nameservers, select Default Nameservers in the drawdown box and click the submit button.

I forgot my password.

Thu, 09 Apr 2009 13:05:27 GMT

Use our lost password form to have your password reset and emailed to you. To use the form, navigate to the login page, then click the 'Lost password?' link. You can enter your account username, primary email address or any of your registered domain names. You will receive an email containing a link to click. Once the link is clicked, your password will be reset and emailed to you.

Domain Name Length

Sun, 14 Jun 2009 00:59:56 GMT

Extension	Domain Name Length
BIZ	3 - 63 Characters
CC	1 - 63 Characters
COM	1 - 63 Characters
IN	3 - 63 Characters
INFO	3 - 63 Characters
ME	3 - 63 Characters
MOBI	3 - 63 Characters
NAME	3 - 63 Characters
NET	1 - 63 Characters
ORG	3 - 63 Characters

Our Server

Tue, 20 Apr 2010 07:23:01 GMT

Currently we are using 2 VPS (Virtual Private Server) server located at California. Both of our servers are using Dual-Core AMD Opteron(tm) 2212 2GHz processor with 512MB of memory. By using VPS instead of Dedicated Server, we are capable to serve maximum quality of hosting followed with the best price we can offer.

What payment method do you have?

Tue, 20 Apr 2010 07:20:30 GMT

Currently we provide two payment method. 1. using bank transfer --> We use Bank Central Asia, Bank Mandiri and CIMB Niaga 2. using paypal --> For paypal payment, please open a ticket to our billing department.

Do you provide money back warranty?

Sat, 03 Apr 2010 15:25:48 GMT

YES. We do provide no questioned 14 days money back warranty on all of our hosting service. But, we do not provide money back warranty on all domain products.